Bengoo G9000 is a gaming headset that comes in a pro-gaming design with RGB lights. The headset has tons of interesting features and is used by a lot of gamers worldwide.
Coming straight to the point, some users have been facing problems with the microphone of this headset. Although the headphones work just fine, some people aren’t able to record or transmit their voices from Bengoo G9000’s mic (Amazon).
These problems can be caused because of a number of reasons. Your headset might be faulty, or your system doesn’t support a combo plug-in.
Let’s take a closer look at these problems one by one and find a solution for each of them. In this guide, we are going to provide you with detailed methods that will surely resolve your issue.
Related: Logitech H390 Headset Review 
Hence, if your Bengoo G9000 microphone is also not working, then take a look at the following methods to identify the problem and make it work.
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BENGOO G9000 Headset
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- Connectivity Technology: Wired
- Form Factor: Over-Ear
- Speaker size: 40mm
- Sensivitity: 105+/-3dB
- Microphone: 6.0x 5.0mm
- Microphone sensitivity: -38+/-3dB
- Directionality: omni-directional
- Cable length: 2.1M +/-0.15
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- NOISE ISOLATION MICROPHONE
- HUMANIZED DESIGN
- VOLUME CONTROL
- SURROUND STEREO SUBWOOFER
- Adjustable Headband
- Soft Head Beam Pad
- Skin-friendly Earmuffs
- 120° Flexible Mic
- In-Line Controller
- Bass Sourround Sound
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- No Cons
Identifying Bengoo G9000 Mic Not Working Problems
The first thing that you must check is whether your headset has a hardware malfunction or not. If the headset is faulty, then you are just wasting time trying to get it right.
To check whether Bengoo G9000 is faulty or not, you need to plug it into your mobile phone or tablet. The reason for that lies in the combo jack that every mobile phone and tablet possesses.
Hence, you will be able to quickly access the microphone of your headset and know whether it’s faulty or not. If the headset is working fine on your phone/tablet but not working on your gaming platform, then there is some software glitch that can be resolved.
However, if there is a hardware fault, then you must contact your supplier or the shop where you purchased from. This product comes with a manufacturer warranty and hence you will get a free replacement if it arrived faultily.
The Combo Connector
One of the reasons your headset’s mic might not be working on your system is because you have an older system that doesn’t have a combo port for the speaker and mic. Instead, your system has separate holes for speaker output and mic input.
The Bengoo G9000 has a combo 3.5mm connector, that supports both the mic and the headset speakers. Hence, it is only compatible with systems that have the same plug-in port and support this combo connector.
If your system doesn’t support this type of connector and separate inputs, then you can use a cable splitter (Amazon) to remedy the situation. The cable splitter will divide the cable into two separate units for your system.
Make sure you get the right cable splitter. For Bengoo G9000 you will need a splitter that has one female port and two male jack plugs. Hence, you can plug in the headset connector in the female port of the splitter and use separate connectors of the splitter for microphones and headphones.
A Common Misconception
The Bengoo G9000 comes with a 3.5mm combo jack and a USB connector. One of the most misperceived concepts is that this device is a USB headset. No, it’s not. The headset has a combo jack that serves for both microphones and headphones.
So, what’s the USB connector for? Well, it’s for lights. The USB connector turns on the RGB lights in your headset, giving it more of a gamer look and making its appearance stunning.
How to Resolve Bengoo G9000 not working for PS4
If your headset is not faulty, and your gaming platform is PS4 that surely supports a headphone-mic combo port, then the issue can lie in the settings of the platform. Hence, to resolve that issue you must enable the headset mic in settings.
To do that, you need to go to the settings of PS4. Long press the Menu button to go to settings. From there, go to Peripheral Machines, then to Adjust Sound and Devices.
Once you have reached that part, you can change the Output to Headphone settings to All Audio. This will resolve the issue and your headset will start working. Hence, you will be able to enjoy clear audio transmission provided by Bengoo.
Bengoo G9000 is not working on Windows 10—What to do?
If you have plugged this headset into your desktop computer or laptop that has Windows 10 operating system, then there might be a number of reasons as to why it is malfunctioning.
Windows 10 is an extremely user-friendly operating system and provides easy solutions to fix any problem you might be facing. So, to solve this issue we will also look at a number of methods each of which focuses on a different problem.
We have already established that the headset isn’t faulty, which means it is working with other devices. Also, your system supports a headset combo jack, or you are using a splitter.
So it is clear that the problem lies somewhere in the software settings of your PC, and not in the hardware.
Let’s take a look at each solution individually, and resolve the issue of Bengoo G9000 not working on Windows 10.
1. Run The Troubleshooter
One of the most amazing features that Windows operating systems are equipped with is the Troubleshooters. They have the tendency to locate, identify and solve the problems inside Operating System on their own.
However, these problem-fixers won’t be able to solve all the problems. But, they are very beneficial because even if they can’t solve a problem, they help you identify it so that you can devise a proper solution.
Hence, to deal with any problem that you are facing in your system, you must first run the Troubleshooter. Similarly, in this case, the issue might be resolved by running the Troubleshooter.
To do that, follow the following steps:
- Go to Start Menu and search Troubleshooter.
- Open Troubleshooter.
- Scroll down to Find and Fix Other Problems.
- Run the Troubleshooter for Recording Audio.
- Also, run the Speech Troubleshooter.
You can also go to Settings in Windows and try running the Troubleshooter from there. But, the amazing search feature allows you to locate any setting by directly searching it in the Start Menu and directly opening it.
Most probably, the Troubleshooter will find and fix your problem for you. However, if that is not the case, then move to the next solution.
2. Make Sure Your Microphone isn’t Muted
It might seem absurd but the real reason your PC is unable to transmit your audio to your friends is that your microphone is muted. This is a possible situation and you need to make sure that this is not the case.
We have often seen that users have accidentally muted their microphones, and think that their mic is malfunctioning. Bengoo G9000 can also be facing this issue and its mic not working could be the very result of this issue.
Follow the following steps to check whether your microphone is muted or not:
- Move your cursor to the bottom-right tray of your Desktop and right-click the speaker icon.
- Open Recording Devices from the drop-list that appeared.
- Right-click on the Bengoo G9000 microphone and select Properties.
- If the levels beside your microphone are set to zero, raise them to the level you seem fit. You can test the microphone by recording your own sound to see which level would suit you best.
- If their level is already at 100, then make sure there is no red sign or mute sign beside the speaker icon.
- If there is a red sign, click on it to unmute your headset’s mic.
Once you have unmuted your microphone, it will start functioning normally. If the problem still persists and the muted microphone wasn’t the issue then continue to the next solution.
3. Make Sure Your Microphone is Enabled
Another problem your microphone might be facing is being disabled from the settings. Maybe due to some reason, your microphone is disabled and you need to enable it manually.
Most of the time if this is the case, the troubleshooter will automatically recognize and resolve the issue by enabling the device. However, if it doesn’t do so then you will need to do it manually.
Follow the following steps in order to enable your microphone:
- Go to the Start menu, and from the left vertical tab open Settings.
- Open Privacy in Settings.
- Select Microphone in the left tab and you will see the details in the right dialog box.
- Make sure that the toggle is on for “Let apps use my microphone”.
- This will enable your microphone.
However, if you are facing a microphone problem with a particular application then make sure you have given that app permission to use the microphone in the same location.
If the problem still remains unresolved, then you can move to the next solution.
4. Set Your Headset’s Microphone as Default
Another common reason why you are unable to use your headset’s microphone is that it might not be set as default. Hence, the problem you are facing with the recording or transferring sound might not be with the microphone but with the settings.
For example, if you are using the Bengoo G9000 on your laptop, then maybe your laptop’s internal microphone is set as the default device and as you are too far away from your laptop’s internal mic or it might be faulty itself, you are unable to transmit audio properly.
So, to resolve this issue, you need to set the headset’s microphone as the default device on your system. To do that, follow the following steps:
- Move your cursor to the bottom-right tray of your Desktop.
- Right-click on the speaker icon.
- Open Recording Devices from the drop-list dialog that appears.
- In the Recording Devices window, select your microphone and set it as Default.
- If your microphone isn’t visible, then right-click on the empty space in this window and click on Show Disabled Devices.
- If you find your device there, you can select it and set it as default as well as enable it.
- If you are still unable to locate your device, go back to the Recording Devices window, right-click in the empty space and click on Show Disconnected Devices.
- If you find your device there, then set it as default.
This process will surely resolve your issue and get your microphone working properly. However, if the problem remains unresolved, and this wasn’t the issue. Then you can move to the final solution.
5. Reinstall or Update your Drivers
This is the last reason that could be the cause of your microphone not working. Maybe the drivers are outdated or have crashed. In any case, you need to reinstall those drivers or update them so that you can get your microphone working.
Drivers are crucial to the workings of hardware in your system. They act as translators between hardware and software, making each part understand the other’s language.
Hence, if your drivers aren’t installed correctly or are outdated, then the software and hardware won’t be able to communicate properly.
There are three methods to reinstall and update your microphone drivers. Let’s take a look at them one by one.
First, you must go to Device Manager from Start Menu. In the Device Manager, you will see the option Audio Inputs and Output. Expand that section and locate your microphone in it.
For the first method, you can right-click on your microphone and uninstall the drivers. Then you can restart your PC and the Operating System will automatically reinstall the drivers properly.
If that doesn’t resolve your issue, then you can resort to the manual method. Go to the same location mentioned above and right-click on your microphone device. Click on Update drivers. If you have downloaded a specific driver file that is compatible with your operating system and headset you can install it manually, otherwise, you can update the drivers automatically.
In the automatic update, Windows will look for drivers both on the hard drive and the internet itself and install the latest available drivers.
If that also doesn’t resolve your situation then you can use a third-party application to identify and install missing microphone drivers. There are many such applications and driver installers available on the internet.
Hence, you can download a third-party application and install the third-party driver installation application. This will automatically install the drivers after locating all the missing drivers from your computer.
You will need an internet connection to use this application and also third-party applications come with their own risk. They might bring a virus to your system. Hence, never download from an unknown source and always look for verifiable sources.
You can also go to your PC Manufacturer’s website and download the sound and audio drivers from there manually and then install them on your system. This is the least used method but it also has its effectiveness.
There is also another method which you can follow. When in device manager, right-click on Computer in the top row without expanding it. From the drop-list that appears. Click on hardware changes. That might also be able to recognize the microphone problem and resolve the issue.
Once you reinstall the drivers, your microphone will start working properly. Then you will be able to enjoy perfect audio transmission and also record your sound. Enjoy the amazing voice clarity of Bengoo G9000 after the issue is resolved.
Frequently Asked Questions
Why is my Bengoo headset mic not working?
There might be a number of reasons for this issue. It might be a hardware issue or a software issue. We have shared a detailed guide above to help you determine why your Bengoo headset isn’t working properly. Follow the ultimate guide to resolve your issue.
Why is my mic not working on my PC?
Your microphone could be facing some problem that can exist either in itself or in the Operating System. First, you must check your microphone with another device. If it works properly, then you can use our above guide to resolve the issue in your OS.
Is the Bengoo G9000 Stereo Gaming headset good?
Yes, Bengoo G9000 is a good gaming stereo headset that comes with tons of interesting features. It provides amazing sound quality with a crisp audio transmission. Moreover, the device is also equipped with RGB lighting along with its stunning pro-gamer look.
Is Bengoo G9000 a USB headset?
No, the USB connector powers the RGB lighting that is integrated with the headset. The G9000 has a combo jack for headphones and a mic that is a 3.5mm connector. One connector powers both headset and mic.
Some Last Words
If your microphone isn’t working on Bengoo G9000, then you can read our guide to identify, locate and resolve the problem. We have covered all the problems and possible fixes.
We have also provided a detailed analysis of every problem and solution so you can understand it better. We hope this guide helps you resolve your issue. Let us know in the comments whether it helped you resolve your issue or not.